Orders re-keyed
Web, EDI and emailed orders typed into the ERP by a CSR. Every typo becomes a mis-pick, a return and a credit memo.
Orders arrive in one system, get picked in another, ship through a third and get invoiced from a fourth. We make those systems pass the work to each other, with a log of every record that moved and a person notified when one does not.
Systems we connect
What breaks today
Web, EDI and emailed orders typed into the ERP by a CSR. Every typo becomes a mis-pick, a return and a credit memo.
The ERP and the warehouse disagree, so someone counts twice and the website oversells what is not on the shelf.
Tracking numbers pasted back by hand, invoices batched on Friday, AR days creeping up for no reason the owner can see.
What you get
Web, marketplace and EDI orders land in the ERP as orders, with the customer, pricing and ship-to resolved.
Receipts, picks and adjustments flow both ways on a schedule you choose, with variance reported, not hidden.
Carrier labels from the pick, tracking back to the order and the customer, same day.
The invoice is created when the truck leaves, with freight, and posted to accounting without re-entry.
Every record that moved, every one that did not, and an email to a named person when a retry runs out.
Field maps, schedules and runbooks written for the next person, not just for us.
Targets
CSR hours spent typing orders into the ERP
From ship confirm to invoice sent
ERP versus floor count at cycle count
Illustrative targets for a 40-person distributor. Your numbers are set in the assessment and measured 90 days after go-live.
How it runs
Systems map and the exact hand-offs to fix, in priority order, with a fixed price for each.
Field maps, schedules, exception rules and who gets the email. Signed off before code.
The integration runs beside the manual process until both agree for two weeks.
Manual step retired. Monitoring, a response window and prepaid hours for changes.
Common questions
Often you should, and the assessment will say so. The gaps are usually the parts the vendor does not cover: your pricing rules, your carrier contracts, the customer who still faxes.
It is retried on a schedule, then a named person gets an email with the record and the reason. Nothing is silently dropped, and nothing is silently duplicated.
You do. It is delivered in your source control, with the field maps and runbooks, and the care plan is optional.
Yes. It has been out of support since July 14, 2026, so the upgrade is planned alongside the integration rather than after it.
Related
Thirty minutes, no obligation. We reply within one business day.