Each client is a project
Orders arrive by email, CSV, EDI and portal, and somebody maps them by hand every time a new account signs.
Warehousing & 3PL
Every client brings their own system. Yours has to talk to all of them.
A 3PL grows one client at a time, and each one arrives with a different ERP, a different file format and a different idea of what an order looks like. We build the integrations, the billing that follows the activity, and the portal that stops the status calls.
The economics of a third-party warehouse turn on two things: how fast a new client can be onboarded without hiring, and how accurately storage, handling and shipping get billed. Both are integration problems wearing an operations costume.
We have spent twenty years on warehouse floors where the WMS, the client's ERP and the carrier each told a different story. The work is making them agree, and writing down the rules so the next client takes a week instead of a quarter.
What we usually find
Where a 3PL loses margin.
Activity billed from memory
Pallet days, picks and packaging are totalled at month end from exports, and anything missed is revenue gone.
Status by phone
Clients call to ask where their order is because the only view of the warehouse is yours.
What we build
Onboard faster, bill everything, show clients their own stock.
Client integrations as configuration
One intake framework with a mapping per client, so the tenth account reuses what the first nine taught it.
Activity-based billing
Storage, receiving, picks, packaging and freight billed from the WMS events themselves, with the invoice in your accounting system.
Client portal
Each client sees their inventory, orders, shipments and invoices on their own login, built on the same portal stack we run ourselves.
Carrier and tracking
Labels from the pick, tracking back to the client's system, exceptions to a named person.
Operational reporting
Dock-to-stock, order cycle time, accuracy by client, revenue per pallet.
The databases underneath
The WMS and billing databases kept healthy, backed up and on a supported version.
Where to start
The usual first steps for a 3PL
Common questions
From warehouse operators, before the first call.
Our WMS vendor offers integrations. Why involve you?
Use theirs where they fit; the assessment will say where. What vendors rarely cover is the client with the odd file format, the billing rule you negotiated, and the portal view your clients actually asked for.
Can clients see only their own inventory?
Yes. The portal is built on a login platform with per-client scoping, passkeys and two-factor sign-in, and a client never sees another client's rows.
How long does onboarding a new client take afterwards?
The goal of the framework is days, not months: a new mapping, a test file from the client, and a parallel run before cut-over. The first client takes the longest because it builds the framework.
Tell us which client system is the hardest to feed.
Thirty minutes, no obligation. We reply within one business day.