A ticket desk
Email or the portal; every request tracked, every reply visible.
Service · Run
Care plans
Software that runs a warehouse needs someone to call. A care plan is prepaid hours each month, a stated response window, a ticket desk, and the database kept patched and backed up. You see every hour in the portal and approve it before it is billed.
What is included
The boring things that keep systems up.
A response window
Stated, measured, and reported with each invoice.
SQL Server kept healthy
Patching, backups tested each quarter, growth watched.
Monitoring
The integrations we built, watched, with failures routed to a person.
Small changes
A new report column, a new carrier, a supplier's new invoice format.
Hours you approve
Every work order in the portal; nothing is billed without your click.
Common questions
Before you book.
Do we have to have a project first?
No. Many plans start with a system someone else built. We begin with a short review so we know what we are supporting.
What happens if we need more than the hours?
Hours beyond the plan bill at the contract rate, or you buy a prepaid block in the portal. You approve them either way.
Is this 24/7?
No. Response windows are business hours. Integrations are monitored around the clock and a failure waits in the queue until the window opens; if that is not enough for your operation, say so and we will scope it.
Tell us what you would want someone to call about.
Thirty minutes, no obligation. We reply within one business day.